FAQ

How long is turnaround time?

Ready to ship items have a 2-3 week turnaround time. This time allows me to add finishing details, as well as get everything packed and shipped out. I always do my best to get them out sooner! All preorder items have a 3-4 week turnaround time. All orders over $40 will automatically be shipped with USPS Priority mail. 

**Turn around time includes Monday-Friday business days. Weekends and holidays are not included. Turn around time does not include shipping time .**

 

Do you accept returns or exchanges?

The castle does not accept returns or exchanges, and all sales are final.

 

What if my address is wrong in my order?

Please make sure that all information is entered correctly at the time of checkout. Once your order is placed, no changes can be made.